Lennox New Product Development Strategy
Lennox was a client of mine during my contract with Tonix 3. My team and I developed a plan for an ultra-smart thermostat. The product syncs with a new app, allowing users to easily control the air temperature. Our goal was to create an efficient heating and cooling system that can match users' exact preferences.
Challenges
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Creating a brand new features such as Cost of Comfort to help the user cut costs while using the product.
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Modifying the workflow by allowing real-time synching of the app with the thermostat.
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Designing the workflow for the remote control that allows this process to take place with user convenience.
Key Objective
The key objective was to design a multiple workflow for new product features that would allow for the successful implementation of new features such as New User Onboarding, Scheduling, Cost of Comfort, Smart IAQ, and Remote control access.
Design Goals
UX Design Goals
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Create goal-based workflow for the efficient design of human-centered features in the new product
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Create sketches for low fatality designs and pass them along to the UI design team
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Research competitor features to analyze strengths and weaknesses for product improvement
Approach
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Develop an understanding of user end goals and pinpoint pain points through synthesis of previous client interview-based research results.
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Define high-level goals with product development teams and stakeholders to address pain points and business goals
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Create sketches and proceed to the prototype for usability testing
Work-flow for Onboarding and first time user
Work-flow for daily and repeat user
Design Progress
Inspiration / Competitors
Sketches for UI Design
Features presentation for mobile and display screen
Key Insight
Designing for smart home experiences goes beyond feature functionality—it requires balancing user control with automation, and anticipating moments where clarity, trust, and simplicity directly impact everyday comfort. By aligning business goals with real human needs like energy savings, ease of use, and environmental health, we created a system that feels both intelligent and personal.
